Description

Act to establish Conduct & Control Department as a keen business partner and play a key contributory role to the Bank's business strategy:

As the first line of defense, to ensure that risk-based, sustainable and efficient strategies are deployed to address Operational, Business and Conduct risks in the region, in close collaboration with the Business of WM in APAC.

Primary Role Responsibilities

Candidate will assist the Head of Governance, Advisory & Surveillance, WM APAC Conduct and Control to ensure the existence of a risk-based, sustainable and efficient framework surrounding Operational and Business risks, in collaboration with the Business of WM in APAC (HK and SGP).

This role sits within the first line of defense (1 LoD) and is based in Singapore.

1. Incident Investigation and Analysis

• Ensure incidents are lodged and escalated on a timely basis
• Lead and coordinate in-depth investigation of operational risk incidents across Wealth Management Business in Singapore and Hong Kong
• Conduct structured fact-finding and evidence analysis to determine root causes and contributing factors.
• Assess downstream and upstream impact and to ensure that the actions proposed / taken address the issues taking into consideration immediate, past and future impact. Assess adequacy and effectiveness of proposed remediation actions and preventive measures.
• Perform trend analysis to identify opportunities to reinforce control framework

2. Escalation and Governance

• Ensure timely escalation of incidents to Senior Management in line with defined thresholds and governance requirements.
• Prepare clear and concise incident summaries, analyses, and reporting materials for management and governance committee (i.e. ICC, ORCC).

3. Stakeholder Coordination

• Act as a key point of coordination between Front Office, Operations, Compliance, Legal, Finance, IT and other relevant stakeholders for incident matters.
• Liaise with Head Office and regional counterparts to ensure consistency of incident handling and alignment with Group expectations.
• Facilitate effective ownership and accountability for incident remediation.

4. Reporting and Continuous Improvement

• Produce incident reports (i.e. quarterly reporting), trend analysis for management reporting.
• Contribute to the review and enhancement of incident-related procedures, escalation matrices, and governance frameworks.
• Support internal audits, inspections, and ad-hoc risk reviews related to operational incidents.
• Assist in the various Risk Reporting(s) required in various forums and to Head Office.

5. Risk Assessment and Reporting

• Participate in the review and collation exercise of the annual Enterprise Risk Assessments, such as Risk Cartography Self-Assessment and Risk Identification etc.

6. Take on ad hoc project assigned by the Head of Conduct and Control - Governance, Advisory and Surveillance.

Requirements

• Strong understanding of risk control framework and operational risk management
• Strong stakeholder management and collaboration skills
• Structured, detail-oriented, and methodical approach
• Strong analytical skills with the ability to assess and articulate risk impacts
• Strong written and verbal communication skills, with the ability to prevent investigation findings clearly and concisely to governance forums
• At least 5 to 8 years and beyond of relevant experience in Operational Risk, Incident Management, Internal Control, Audit, or related risk functions, preferably within private banking or wealth management.
• Strong experience in operational incident investigation, including fact-finding, timeline reconstruction, root cause analysis, and remediation assessment.
• Sound understanding of Operational Risk Management frameworks, internal controls, and governance within private banking space.
• Strong ability in data analysis as this role requires a candidate to work on various dashboard reporting to Management or relevant investigative work.